Shipping & Returns

Shipping

Free shipping on every order.

Orders are processed within 3–7 business days (excluding weekends and holidays) and typically arrive 8–20 business days after shipping, depending on your location. You'll get a tracking link by email once your order ships; it can take 2–5 business days to show movement.

Orders shipped outside the United States may be subject to import duties or taxes, which are the customer's responsibility.

If your tracking hasn't updated in 10 business days, email info@flowservice.ai with your order number and we'll look into it.

Returns

You can return unused items in original packaging within 30 days of delivery for a refund to your original payment method. Email info@flowservice.ai with your order number to start a return — please don't send items back without contacting us first.

Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

Damaged or defective items

If your PeakView goggles or accessories arrive damaged or stop working within 30 days of delivery, email us with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund, including shipping.

Refund timing

Once we receive and inspect your return, refunds are issued within 5 business days. Your bank may take a few extra days to post it.